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FB Support Portal Notification

Backflip Studios added a Customer Support Portal to aid in communicating with the fans and players of their games.

They have an official main page which lists the few most recent issues or concerns for all their games, as well as game specific sub-boards or sections with archives of past messages.

The DragonVale category has the following sub-categories in English:
Announcements, FAQ, Game Center, and Billing & Refund Resources.

Other sub-categories include FAQs (Frequently Asked Questions) in the following languages:
German, Korean, Russian, French, Italian, Japanese, Portuguese, Chinese, and Spanish.

Members of the community have an option to sign up to receive emails directly from Backflip Studios whenever a new post is added to the Customer Support Portal. Registration to receive these messages can be found here.


Below are galleries and links of all the posts regarding DragonVale posted in English in most recent chronological order:



Announcements - FAQs - Game Center - Billing & Refund Resources


  • (July 11, 2014)
  • (April 14, 2014) - (Part 1)
  • (April 14, 2014) - (Part 2)
  • (April 14, 2014) - (Part 1)
  • (April 14, 2014) - (Part 2)
  • (March 27, 2014)
  • (March 26, 2014)
  • (February 20, 2014)
  • (February 5, 2014)
  • (February 4, 2014)
  • (January 28, 2014) - (Part 1)
  • (January 28, 2014) - (Part 2)
  • (December 3, 2013) - (Part 1)
  • (December 3, 2013) - (Part 2)
  • (December 2, 2013)
  • (October 9, 2013) - (Part 1)
  • (October 9, 2013) - (Part 2)
  • (October 9, 2013) - (Part 3)
  • (October 9, 2013) - (Part 4)
  • (October 9, 2013) - (Part 5)
  • (August 26, 2013)
  • (August 22, 2013)
  • (August 5, 2013)
  • (August 5, 2013)
  • (August 2, 2013)
  • (July 2, 2013)
  • (July 2, 2013)
  • (July 2, 2013)
  • (July 2, 2013)
  • (September 17, 2014) - (Part 1)
  • (September 17, 2014) - (Part 2)
  • (September 17, 2014) - (Part 3)
  • (September 17, 2014) - (Part 4)
  • (September 17, 2014) - (Part 5)
  • (September 17, 2014) - (Part 6)
  • (September 17, 2014) - (Part 7)
  • (September 17, 2014) - (Part 8)
  • (March 25, 2015)



Links

Announcement Links

Firefly Festival Tutorial Video
The Magic Egg Hunt - Eggs Not Registering After Visiting
The Magic Egg Hunt - Egg Reset Timer
DragonVale Dragon Market Countdown Clock
DragonVale 2.2.3 IOS 7 and Android Issues
DragonVale 2.2.2 Update
DragonVale 2.2.1 Update
Friend Codes Being Removed from DragonVale
DragonVale 2.2 Update - Localization
DragonVale 2.1 Update Notes!
Crypt Dragon - Known issue!
DragonVale 2.0 - What you need to know!
DragonVale Update 1.17 - Crashing when Collecting
DragonVale Update 1.17 - Breeding Hints
Android Users Running 2.3.4
Collecting Gems from the Gemstone Island
DragonVale 1.16.2 Update - Enter Button - Fixed!
DragonVale Update 1.16 - Collecting Gifts Issue - Fixed!
DragonVale Update 1.16 - Extra Kairos Perch Issue - Fixed!
DragonVale Update 1.16 - Android User Not Loading Into Game - Fixed!
DragonVale Update 1.16 - Colosseum "Compete" Button - Fixed!
The Magic Egg Hunt - Egg Reset Timer
The Magic Egg Hunt - Eggs Not Registering After Visiting
iOS 8 And You!
Were You Affected By Last Nights Issue? - (Epic Egg Hunt)

FAQ Links


Game Center Links
Billing & Refund Resources Links


Notes



Dragons Heart Purpleeggbutton Buildings Island Habitatsbutton Decorations WhiteSocialIcon
Dragons Breeding Eggs Buildings Islands Habitats Decorations Friends

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