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Forums: Index > Help desk > Error trying to buy gems


Hi, my son is trying to buy DragonVale gems while he is playing it on his ipod Touch. When he clicks on the number of gems he wants, it just brings up an instant eror message saying 'Purchase Failed - there was an error completing your transaction. You have not been charged. Please try again later'. Help!!! What do we do?
Forums: Index > Help desk > Error trying to buy gems


I Have the Same problem

me too does anyone have a solution

Yes, make sure your itouch or parental controls in "Settings" are clicked "on" for "in app purchases"


If your settings for in app purchases are already set to on you may need to check your iTunes/App Store payment information to make sure that you have enough money on your account or that it is linked to a valid credit card. Sir Machius 22:28, May 28, 2012 (UTC)

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